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Assistant Professor

WSU Everett
425-405-1659
kahlil.philander@wsu.edu

Biography 

Dr. Kahlil Philander is an Assistant Professor in the School of Hospitality Business Management. He also holds an appointment as an Honorary Lecturer in the School of Psychology at the University of Sydney. His research interests are in tourism economics. Previously, he was the Director of Social Responsibility at the British Columbia Lottery Corporation where he oversaw the GameSense program, and an Assistant Professor and Director of Research at the University of Nevada, Las Vegas’ International Gaming Institute. He holds a Ph.D. from the University of Nevada, Las Vegas, an MA in economics from the University of Toronto, and a BCom with Honors in finance from the University of British Columbia.

Education

  • PhD (University of Nevada, Las Vegas)
  • MA (University of Toronto)
  • Other (University of British Columbia)

Journal Articles

  • Kahlil Philander Regional impacts of casino availability on gambling problems: Evidence from the Canadian Community Health Survey Tourism Management, 2019
  • Kahlil Philander, YunYing Zhong Twitter sentiment analysis: Capturing sentiment from integrated resort tweets International Journal of Hospitality Management, 2016
  • Kahlil Philander, Carola Raab, Orie Berezan Understanding Discount Program Risk in Hospitality: A Monte Carlo Approach Journal of Hospitality Marketing & Management, 2016
  • Kahlil Philander, Abarbanel, Brett L. L., Toni Repetti Consumer spending in the gaming industry: evidence of complementary demand in casino and online venues INTERNATIONAL GAMBLING STUDIES, 2015
  • Kahlil Philander Identifying high-risk online gamblers: a comparison of data mining procedures INTERNATIONAL GAMBLING STUDIES, 2014
  • Kahlil Philander Specific or ad valorem? A theory of casino taxation Tourism Economics, 2014
  • Kahlil Philander, Susan Roe The impact of wage rate growth on tourism competitiveness Tourism Economics, 2013

    Books/Book Chapters

    • Book Chapter Kahlil Philander A normative analysis of gambling tax policy

    Assistant Professor

    WSU Everett
    425-405-1604
    soobin.seo@wsu.edu

    Biography 

    Soobin Seo is an assistant professor of hospitality business management at WSU Everett. Her research mostly focuses on Food crisis management, Consumer behavior, and Service marketing. Her research measured the global impacts of food safety events on firms and consumers. By understanding how consumers respond to food safety-related issues or events, she strives to develop better crisis management tactics or communication strategies. One of her recent interests is utilizing smartphones or social media in crisis communication in relation to food safety events. Dr. Seo earned her Ph.D. from Purdue University and taught at The Ohio State University until she joined WSU Everett this year.

    Education

    • PhD (Purdue University)
    • MS (University of Missouri )
    • BS (Seoul National University )

    Research Interests

    • Branding Strategy
    • Brands And Consumers
    • Consumer Behavior
    • Consumer Health And Welfare
    • Customer Satisfaction/Loyalty In Tourism And Hospitality Industry
    • Food Safety/Sanitation
    • Hospitality And Tourism Marketing
    • Marketing
    • Services Management
    • Social Media

    Teaching Interests

    • Consumer Behavior
    • Food And Beverage Cost Controls
    • Marketing
    • Restaurant Management And Operations

    Publications 

    Vanja Bogicevic , Soobin Seo, Jay Kandampully, Stephanie Liu, Nancy Rudd Virtual reality presence as a preamble of tourism experience: The role of mental imagery Tourism Management, 2019

    Tingting Zhang, Soobin Seo, Jeeahe Ahn Why customers go mobile? Investigating factors influencing hotel customers’adoption of mobile technology Journal of Hospitality Marketing & Management, 2019

    Jeeahe Ahn, Soobin Seo Consumer Responses to Interactive Restaurant Self-Service Technology (IRSST): The Role of Gadget-Loving Propensity International Journal of Hospitality Management, 2018

    Anupama Sukhu, Soobin Seo, Robert Scharff, B Kidwell Emotional intelligence in transcendent customer experiences Journal of Consumer Marketing, 2018

    Soobin Seo, L. Miao, B. Almanza, C. Behnke How Have Restaurant Firms Responded to Food Safety Crises? Evidence from Media Coverage Journal of Foodservice Business Research, 2018

    A. Bilgihan, Soobin Seo, J. Choi Identifying restaurant satisfiers and dissatisfiers: Suggestions from online reviews Journal of Hospitality Marketing & Management, 2018

    E. Her, Soobin Seo Why Not Eating Alone? The Effect of Other Consumers on Solo Dining Intention and the Mechanism International Journal of Hospitality Management, 2018

    Jihee Choi, Soobin Seo Goodwill intended for whom? Examining factors influencing conspicuous prosocial behavior on social media International Journal of Hospitality Management, 2017

    EunSol Her, Soobin Seo Health halo effects in sequential food consumption: The moderating roles of health-consciousness and attribute framing International Journal of Hospitality Management, 2017

    E. Her, Soobin Seo, J. Choi, V. Pool, S. Ilic Observed Food Safety Behaviors among Consumers and Employees in Market-Style Restaurants British Food Journal, 2017

    Anupama Sukhu, Anil Bilgihan, Soobin Seo Willingness to pay in negative restaurant service encounters International Journal of Hospitality Management, 2017

    Johye Hwang, Soobin Seo A critical review of research on customer experience management Theoretical, methodological and cultural perspectives International Journal of Contemporary Hospitality Management, 2016

    Jihee Choi, Hillary Norwood, Soobin Seo, Sujata Sirsat, Jack Neal Evaluation of food safety related behaviors of retail and food service employees while handling fresh and fresh-cut leafy greens Food Control, 2016

    Hyejin Park, Soobin Seo, Jay Kandampully Why post on social networking sites (SNS)? Examining motives for visiting and sharing pilgrimage experiences on SNS JOURNAL OF VACATION MARKETING, 2016

    Soobin Seo, Barbara Almanza, Li Miao, Carl Behnke The Effect of Social Media Comments on Consumers’ Responses to Food Safety Information Journal of Foodservice Business Research, 2015

    Carl Behnke, Soobin Seo Using Smartphone Technology to Assess the Food Safety Practices of Farmers’ Market Foodservice Employees Journal of Foodservice Business Research, 2015

    Soobin Seo, Johye Hwang Does gender matter? Examining gender composition’s relationships with meal duration and spending in restaurants International Journal of Hospitality Management, 2014

    Carl Behnke, Soobin Seo, Kay Miller Enhancing the study abroad experience: A longitudinal analysis of hospitality-oriented, study abroad program evaluations Tourism Management, 2014

    Soobin Seo, Jang, SooCheong (Shawn), Barbara Almanza, Li Miao, Carl Behnke The negative spillover effect of food crises on restaurant firms: Did Jack in the Box really recover from an E-coli scare? International Journal of Hospitality Management, 2014

    Soobin Seo, Jang, SooCheong (Shawn), Li Miao, Barbara Almanza, Carl Behnke The impact of food safety events on the value of food-related firms: An event study approach International Journal of Hospitality Management, 2013

    Soobin Seo, Jang, SooCheong (Shawn) The roles of brand equity and branding strategy: A study of restaurant food crises International Journal of Hospitality Management, 2013

    C. Behnke, Soobin Seo, K. Miller Assessing Food Safety Practices in Temporary Foodservice Establishments Food Protection Trends, 2012