Joseph Scott Gladstone, Ph.D., is an assistant professor of management at Washington State University’s Everett campus, where he teaches a variety of undergraduate management courses. His scholarship explores culturally relevant management education, notably the intersection of western-influenced management science and Native American and Indigenous Peoples cultures, and management education strategies utilizing cooperative extension services.<br><br>In his career, Dr. Gladstone’s international work explores transplanar wisdom, a foundational Native American and Indigenous philosophy, and its influences on organization management, efficiency, and ethics. His work is published in Academy of Management Learning & Education, Leadership, The Journal of Management Education, American Indian Quarterly, and American Indian Culture and Research Journal, as well as other journals and numerous book chapters. He is a co-editor of American Indian Business: Principles and Practice (University of Washington Press), the first and only general management text of its kind serving the U.S. market.
Dr. Gladstone founded the Native and Indigenous Peoples Caucus in the Academy of Management. The NAIPC today represents a global cadre of scholars promoting and advocating for Native and Indigenous management epistemology as equal to current, dominant Western-influence management thought. He is a founding member of NABSWASAI, the Native American Business Scholars working group. He is a past president of the Ph.D. Project Management Doctoral Students Association and serves as one of their faculty advisors.
Dr. Gladstone is an enrolled member of the Blackfeet Tribe of Montana, and a recognized Nez Perce (Idaho) descendant. He is originally from his campus site in the U.S. Pacific Northwest while retaining a home in southern New Mexico. He earned his Ph.D. at New Mexico State University, where he studied Management under David Boje, and Native American philosophy under Gregory Cajete (Tewa) and Don Pepion (Piikani). He holds a Master of Public Health degree in community health education and promotion from the University of Arizona, where he focused on tribal health program management issues.
Dr. Kahlil Philander is an Assistant Professor in the School of Hospitality Business Management. He also holds an appointment as an Honorary Lecturer in the School of Psychology at the University of Sydney. His research interests are in tourism economics. Previously, he was the Director of Social Responsibility at the British Columbia Lottery Corporation where he oversaw the GameSense program, and an Assistant Professor and Director of Research at the University of Nevada, Las Vegas’ International Gaming Institute. He holds a Ph.D. from the University of Nevada, Las Vegas, an MA in economics from the University of Toronto, and a BCom with Honors in finance from the University of British Columbia.
Soobin Seo is an assistant professor of hospitality business management at WSU Everett. Her research mostly focuses on Food crisis management, Consumer behavior, and Service marketing. Her research measured the global impacts of food safety events on firms and consumers. By understanding how consumers respond to food safety-related issues or events, she strives to develop better crisis management tactics or communication strategies. One of her recent interests is utilizing smartphones or social media in crisis communication in relation to food safety events. Dr. Seo earned her Ph.D. from Purdue University and taught at The Ohio State University until she joined WSU Everett this year.
Vanja Bogicevic , Soobin Seo, Jay Kandampully, Stephanie Liu, Nancy Rudd Virtual reality presence as a preamble of tourism experience: The role of mental imagery Tourism Management, 2019
Tingting Zhang, Soobin Seo, Jeeahe Ahn Why customers go mobile? Investigating factors influencing hotel customersâ€™adoption of mobile technology Journal of Hospitality Marketing & Management, 2019
Jeeahe Ahn, Soobin Seo Consumer Responses to Interactive Restaurant Self-Service Technology (IRSST): The Role of Gadget-Loving Propensity International Journal of Hospitality Management, 2018
Anupama Sukhu, Soobin Seo, Robert Scharff, B Kidwell Emotional intelligence in transcendent customer experiences Journal of Consumer Marketing, 2018
Soobin Seo, L. Miao, B. Almanza, C. Behnke How Have Restaurant Firms Responded to Food Safety Crises? Evidence from Media Coverage Journal of Foodservice Business Research, 2018
A. Bilgihan, Soobin Seo, J. Choi Identifying restaurant satisfiers and dissatisfiers: Suggestions from online reviews Journal of Hospitality Marketing & Management, 2018
E. Her, Soobin Seo Why Not Eating Alone? The Effect of Other Consumers on Solo Dining Intention and the Mechanism International Journal of Hospitality Management, 2018
Jihee Choi, Soobin Seo Goodwill intended for whom? Examining factors influencing conspicuous prosocial behavior on social media International Journal of Hospitality Management, 2017
EunSol Her, Soobin Seo Health halo effects in sequential food consumption: The moderating roles of health-consciousness and attribute framing International Journal of Hospitality Management, 2017
E. Her, Soobin Seo, J. Choi, V. Pool, S. Ilic Observed Food Safety Behaviors among Consumers and Employees in Market-Style Restaurants British Food Journal, 2017
Anupama Sukhu, Anil Bilgihan, Soobin Seo Willingness to pay in negative restaurant service encounters International Journal of Hospitality Management, 2017
Johye Hwang, Soobin Seo A critical review of research on customer experience management Theoretical, methodological and cultural perspectives International Journal of Contemporary Hospitality Management, 2016
Jihee Choi, Hillary Norwood, Soobin Seo, Sujata Sirsat, Jack Neal Evaluation of food safety related behaviors of retail and food service employees while handling fresh and fresh-cut leafy greens Food Control, 2016
Hyejin Park, Soobin Seo, Jay Kandampully Why post on social networking sites (SNS)? Examining motives for visiting and sharing pilgrimage experiences on SNS JOURNAL OF VACATION MARKETING, 2016
Soobin Seo, Barbara Almanza, Li Miao, Carl Behnke The Effect of Social Media Comments on Consumersâ€™ Responses to Food Safety Information Journal of Foodservice Business Research, 2015
Carl Behnke, Soobin Seo Using Smartphone Technology to Assess the Food Safety Practices of Farmersâ€™ Market Foodservice Employees Journal of Foodservice Business Research, 2015
Soobin Seo, Johye Hwang Does gender matter? Examining gender composition’s relationships with meal duration and spending in restaurants International Journal of Hospitality Management, 2014
Carl Behnke, Soobin Seo, Kay Miller Enhancing the study abroad experience: A longitudinal analysis of hospitality-oriented, study abroad program evaluations Tourism Management, 2014
Soobin Seo, Jang, SooCheong (Shawn), Barbara Almanza, Li Miao, Carl Behnke The negative spillover effect of food crises on restaurant firms: Did Jack in the Box really recover from an E-coli scare? International Journal of Hospitality Management, 2014
Soobin Seo, Jang, SooCheong (Shawn), Li Miao, Barbara Almanza, Carl Behnke The impact of food safety events on the value of food-related firms: An event study approach International Journal of Hospitality Management, 2013
Soobin Seo, Jang, SooCheong (Shawn) The roles of brand equity and branding strategy: A study of restaurant food crises International Journal of Hospitality Management, 2013
C. Behnke, Soobin Seo, K. Miller Assessing Food Safety Practices in Temporary Foodservice Establishments Food Protection Trends, 2012