(425) 405-1600
hunterl@wsu.edu
Lisa Hunter is from Spokane, Washington. She started working in the College of Communication where she worked from 1997-2011 as an Academic Coordinator. Lisa started with the Carson College of Business in September of 2011. Lisa received the WSU-Administration Professional Appreciation Award May of 2021, 2020-2021 Outstanding Staff Award for College Engagement Award for the Carson College of Business, and received the Outstanding Staff Award in 2013 for her work in advising and getting the Cesar Ritz program running. In her current role as Partner Program Enrollment Management within the School of Hospitality and Business Management she managing the Cesar Ritz program where students earn the BA in Hospitality Business Management in Switzerland and extends support for the Hospitality program in Everett, WA. She is a Cougar alumni who graduated in 1999 with a BS in Kinesiology. In Lisa’s free time she enjoys the outdoors with her family, volunteers in her community as an EMT, Troy School Board memeber, and is the director for Troy Club Volleyball.
Joseph Scott Gladstone, Ph.D., MPH, is an associate professor of management at Washington State University’s Everett campus, where he teaches various undergraduate management courses. His scholarship explores culturally relevant management education, notably the intersection of western-influenced management science and Native American and Indigenous Peoples cultures, and management education strategies utilizing cooperative extension services.<br><br>In his career, Dr. Gladstone’s international work explores transplanar wisdom, a foundational Native American and Indigenous philosophy, and its influences on organization management, efficiency, and ethics. His work is published in Academy of Management Learning & Education, Leadership, The Journal of Management Education, American Indian Quarterly, and American Indian Culture and Research Journal, as well as other journals and numerous book chapters. He is a co-editor of American Indian Business: Principles and Practice (University of Washington Press), the first and only general management text of its kind serving the U.S. market.
Dr. Gladstone founded the Native and Indigenous Peoples Caucus in the Academy of Management. The NAIPC today represents a global cadre of scholars promoting and advocating for Native and Indigenous management epistemology as equal to current, dominant Western-influence management thought. He is a founding member of NABSWASAI, the Native American Business Scholars working group. He is a past president of the Ph.D. Project Management Doctoral Students Association and serves as one of their faculty advisors.
Dr. Gladstone is an enrolled member of the Blackfeet Tribe of Montana and a recognized Nez Perce (Idaho) descendant. He is originally from his campus site in the U.S. Pacific Northwest while retaining a home in southern New Mexico. He earned his Ph.D. at New Mexico State University, studying Management under David Boje and Native American philosophy under Gregory Cajete (Tewa) and Don Pepion (Piikani). He holds a Master of Public Health degree in community health education and promotion from the University of Arizona, where he focused on tribal health program management issues.
WSU Everett
425-405-1751
mabeattie@wsu.edu
LinkedIn
Twitter @WSU_Mark
Biography
Dr. Beattie is a Scholarly Assistant Professor in the School of Hospitality Business Management at Washington State University Everett. Nearly all his courses are designed using hybrid and online course delivery with experience in designing over 20 courses. He has taught and researched internationally in Switzerland, Malawi, Tanzania, and Saudi Arabia. Dr. Beattie has over 30 years of experience in the Hospitality Industry with 20 of those years in management positions with restaurants, hotel food and beverage operations, and managed services.
Education
Research Interests
Book Chapters
Beattie, M. A., Link Wyer, S. (2019). Change management and leadership in the fourth industrial revolution. In K. Tajeddini, V. Ratten, T. Merkle (Eds.), Tourism, hospitality and digital transformation: Strategic management aspects (ch. 3). (pp. 25-46). London: Routledge.
Beattie, M. (2011). Accessible, appropriate, and effective education: The case of NetTel@Africa. In E. Brown & P. Gibbons (Eds.), Ethnicity and race: Creating educational opportunities around the globe (pp. 221-240). Charlotte, North Carolina: Information Age Publishing.
Beattie, M., Gau, J. (2007). Workplace Violence in Hotels. In D. Rutherford & M. O’Fallon (Eds.), Hotel management and operations (4th ed., pp. 227-230). Hoboken, New Jersey: John Wiley & Sons.
Refereed Journal Articles
Beattie, M. A., Umbreit, W. T., Murray, J. C. (in press). Ivar’s tipping point. Journal of Hospitality and Tourism Cases.
Li, P., Chen, M.-H., Zao, Y., Beattie, M. A. (2018). Factors affecting inn operators’ willingness to pay resource protection fees: A case of Erhai Lake in China. Sustainability.
Journal Articles
Chinta, R., Beattie, M., Brands, K., Wheeler, S. (2012). Lessons from the Field: Teaching a Completely Online “Global Business” Course to African Refugees in Northern Kenya and Malawi. Jesuit Higher Education, 1(1), 144-147.
Beattie, M. (2004). A Terezin Afternoon. Journal of Scholarship and Opinion.
Other
Beattie, M. (2012). Educating for Democracy: Preparing Undergraduates for Responsible Political Engagement. In L. N. Tousova & A. Popa (Eds.), AUDEM: The International Journal of Higher Education and Democracy (2nd ed., vol. 2). New York, New York: SUNY Press.
Beattie, M. (2009). The role of education in economic development: Study of NetTel@Africa in Tanzania. Spokane, Washington: Gonzaga University.
Beattie, M., Beattie, F. (2007). Akeelah and the Bee. International Journal of Servant-Leadership. Akeelah and the Bee. International Journal of Servant-Leadership. (3rd ed.). Spokane, Washington: Gonzaga University
WSU Everett
425-405-1659
kahlil.philander@wsu.edu
Biography
Dr. Kahlil Philander is an Assistant Professor in the School of Hospitality Business Management. He also holds an appointment as an Honorary Lecturer in the School of Psychology at the University of Sydney. His research interests are in tourism economics. Previously, he was the Director of Social Responsibility at the British Columbia Lottery Corporation where he oversaw the GameSense program, and an Assistant Professor and Director of Research at the University of Nevada, Las Vegas’ International Gaming Institute. He holds a Ph.D. from the University of Nevada, Las Vegas, an MA in economics from the University of Toronto, and a BCom with Honors in finance from the University of British Columbia.
Education
Journal Articles
Books/Book Chapters
WSU Everett
425-405-1604
soobin.seo@wsu.edu
Biography
Soobin Seo is an assistant professor of hospitality business management at WSU Everett. Her research mostly focuses on Food crisis management, Consumer behavior, and Service marketing. Her research measured the global impacts of food safety events on firms and consumers. By understanding how consumers respond to food safety-related issues or events, she strives to develop better crisis management tactics or communication strategies. One of her recent interests is utilizing smartphones or social media in crisis communication in relation to food safety events. Dr. Seo earned her Ph.D. from Purdue University and taught at The Ohio State University until she joined WSU Everett this year.
Education
Research Interests
Teaching Interests
Publications
Vanja Bogicevic , Soobin Seo, Jay Kandampully, Stephanie Liu, Nancy Rudd Virtual reality presence as a preamble of tourism experience: The role of mental imagery Tourism Management, 2019
Tingting Zhang, Soobin Seo, Jeeahe Ahn Why customers go mobile? Investigating factors influencing hotel customers’adoption of mobile technology Journal of Hospitality Marketing & Management, 2019
Jeeahe Ahn, Soobin Seo Consumer Responses to Interactive Restaurant Self-Service Technology (IRSST): The Role of Gadget-Loving Propensity International Journal of Hospitality Management, 2018
Anupama Sukhu, Soobin Seo, Robert Scharff, B Kidwell Emotional intelligence in transcendent customer experiences Journal of Consumer Marketing, 2018
Soobin Seo, L. Miao, B. Almanza, C. Behnke How Have Restaurant Firms Responded to Food Safety Crises? Evidence from Media Coverage Journal of Foodservice Business Research, 2018
A. Bilgihan, Soobin Seo, J. Choi Identifying restaurant satisfiers and dissatisfiers: Suggestions from online reviews Journal of Hospitality Marketing & Management, 2018
E. Her, Soobin Seo Why Not Eating Alone? The Effect of Other Consumers on Solo Dining Intention and the Mechanism International Journal of Hospitality Management, 2018
Jihee Choi, Soobin Seo Goodwill intended for whom? Examining factors influencing conspicuous prosocial behavior on social media International Journal of Hospitality Management, 2017
EunSol Her, Soobin Seo Health halo effects in sequential food consumption: The moderating roles of health-consciousness and attribute framing International Journal of Hospitality Management, 2017
E. Her, Soobin Seo, J. Choi, V. Pool, S. Ilic Observed Food Safety Behaviors among Consumers and Employees in Market-Style Restaurants British Food Journal, 2017
Anupama Sukhu, Anil Bilgihan, Soobin Seo Willingness to pay in negative restaurant service encounters International Journal of Hospitality Management, 2017
Johye Hwang, Soobin Seo A critical review of research on customer experience management Theoretical, methodological and cultural perspectives International Journal of Contemporary Hospitality Management, 2016
Jihee Choi, Hillary Norwood, Soobin Seo, Sujata Sirsat, Jack Neal Evaluation of food safety related behaviors of retail and food service employees while handling fresh and fresh-cut leafy greens Food Control, 2016
Hyejin Park, Soobin Seo, Jay Kandampully Why post on social networking sites (SNS)? Examining motives for visiting and sharing pilgrimage experiences on SNS JOURNAL OF VACATION MARKETING, 2016
Soobin Seo, Barbara Almanza, Li Miao, Carl Behnke The Effect of Social Media Comments on Consumers’ Responses to Food Safety Information Journal of Foodservice Business Research, 2015
Carl Behnke, Soobin Seo Using Smartphone Technology to Assess the Food Safety Practices of Farmers’ Market Foodservice Employees Journal of Foodservice Business Research, 2015
Soobin Seo, Johye Hwang Does gender matter? Examining gender composition’s relationships with meal duration and spending in restaurants International Journal of Hospitality Management, 2014
Carl Behnke, Soobin Seo, Kay Miller Enhancing the study abroad experience: A longitudinal analysis of hospitality-oriented, study abroad program evaluations Tourism Management, 2014
Soobin Seo, Jang, SooCheong (Shawn), Barbara Almanza, Li Miao, Carl Behnke The negative spillover effect of food crises on restaurant firms: Did Jack in the Box really recover from an E-coli scare? International Journal of Hospitality Management, 2014
Soobin Seo, Jang, SooCheong (Shawn), Li Miao, Barbara Almanza, Carl Behnke The impact of food safety events on the value of food-related firms: An event study approach International Journal of Hospitality Management, 2013
Soobin Seo, Jang, SooCheong (Shawn) The roles of brand equity and branding strategy: A study of restaurant food crises International Journal of Hospitality Management, 2013
C. Behnke, Soobin Seo, K. Miller Assessing Food Safety Practices in Temporary Foodservice Establishments Food Protection Trends, 2012
(425) 405-1600
emma.pesis@wsu.edu
Emma Pesis is the academic coordinator/advisor for the cybersecurity program at WSU Everett. She has extensive experience with a variety of age ranges – from early childhood to higher education — and has worked within the education sphere for eight years and interorganizational program coordination for four years. When not at work, she enjoys gardening and reading (a Master Gardener previously in Multnomah County, OR, and a published children’s book author).
Education:
M.S. in Educational Leadership & Policy – Portland State University
B.A. in Environmental Science – Willamette University